Xn--e1aktc.xn--p1ai Net Promoter Score 2021 Benchmarks

Estimated Net Promoter Score is


Xn--e1aktc.xn--p1ai's Net Promoter Score is based on responses to a single question, typically on a scale from 0 to 10:

"How likely are you to recommend Xn--e1aktc.xn--p1ai to a friend or colleague?

Xn--e1aktc.xn--p1ai's promoters are those who respond with a score of 9 to 10, and they are likely to create most value, such as buying more, remaining customers for longer, and making more positive referrals to other potential customers. Detractors, responding with a score of 0 to 6 are believed to be less likely to exhibit the value-creating behaviors.

Responses of 7 and 8 are labeled passives, and their behavior falls in the middle of promoters and detractors.

The Net Promoter Score of Xn--e1aktc.xn--p1ai is a number from -100 to 100 calculated by subtracting the percentage of detractors from the percentage of customers who are Promoters.

What is Net Promoter Score?

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.

The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.

Learn more about NPS

Is Xn--e1aktc.xn--p1ai's estimated NPS of 42 considered to be good?

Yes, it is.

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

Browse NPS benchmarks

How to understand the NPS benchmarks

The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.

Consider an example: If Xn--e1aktc.xn--p1ai sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.

On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.

Therefore, comparing the NPS score of Xn--e1aktc.xn--p1ai with your own without any further context is not that useful.

What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.

What is Customer.guru? Why is useful?

After successfully using Net Promoter Score for our own e-commerce projects,
 we have decided to let anyone benefit from what we've learned.

We have founded Customer.guru in 2016 to help e-shops, SaaS services and startups better understand their customers, improve their services and increase their revenues.

Customer.guru is an easy-to-setup tool for tracking segmented customer satisfaction using Net Promoter Score.

Learn more

Other companies with Net Promoter Score similar to Xn--e1aktc.xn--p1ai

Company Industry Score
Aldi Consumer Brands / Grocery 42
Jitbit Helpdesk Technology / Software 42
Harvard business school Education 41
Xerox Technology / Other 41
LG phones Consumer Brands / Electronics 41
Caterpillar Manufacturing 41
Nintendo Consumer Brands / Electronics 43
Target Consumer Brands / Retail/E-tail 43
Nationwide Building Society Financial Services / Banking 43
Johnson & Johnson Consumer Brands / Other 40

We have estimated the Net Promoter Score of Xn--e1aktc.xn--p1ai based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.

Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.