Twitch.tv
Net Promoter Score 2024 Benchmarks
Estimated Net Promoter Score is
Twitch is a live streaming video platform owned by Twitch Interactive, a subsidiary of Amazon.com. Introduced in June 2011 as a spin-off of the general-interest streaming platform Justin.tv, the site primarily focuses on video gaming, including playthroughs of video games, broadcasts of eSports competitions, creative content, and more recently, music broadcasts. Content on the site can either be viewed live or via video on demand.
The popularity of Twitch would eclipse that of its general-interest counterpart; in October 2013, the website had 45 million unique viewers,:38 and by February 2014, it was considered the fourth largest source of peak Internet traffic in the United States. At the same time, Justin.tv's parent company was re-branded as Twitch Interactive to represent the shift in focus – Justin.tv was shut down in August 2014. The site has also branched out into music-related streams and content. In 2015, Twitch announced it had more than 1.5 million broadcasters and 100 million visitors per month.
Quick facts about Twitch.tv
| Launched | June 6, 2011; 5 years ago (2011-06-06) |
|---|---|
| Subsidiaries | Curse, Inc. GoodGame Agency |
| Type of site | Streaming Video service |
| Founded | June 2011 (2011-06) |
| Number of employees | 500+ (June 2016) |
Net Promoter Score for Top Brands compared with Twitch.tv
What is Net Promoter Score?
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Is Twitch.tv's estimated NPS of 77 considered to be good?
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
Customer.guru NPS e-mail survey
important
How to understand the NPS benchmarks
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Twitch.tv sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Twitch.tv with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
Track Segmented Customer Satisfaction with Customer.guru
How are your customers satisfied depending on:
- what products they purchased
- when they placed their order
- what number of orders they made?
Other companies with Net Promoter Score similar to Twitch.tv
We have estimated the Net Promoter Score of Twitch.tv based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.
Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.