Estimated Net Promoter Score is
The-style-guide.com's Net Promoter Score is based on responses to a single question, typically on a scale from 0 to 10:
"How likely are you to recommend The-style-guide.com to a friend or colleague?
The-style-guide.com's promoters are those who respond with a score of 9 to 10, and they are likely to create most value, such as buying more, remaining customers for longer, and making more positive referrals to other potential customers. Detractors, responding with a score of 0 to 6 are believed to be less likely to exhibit the value-creating behaviors.
The Net Promoter Score of The-style-guide.com is a number from -100 to 100 calculated by subtracting the percentage of detractors from the percentage of customers who are Promoters.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Consider an example: If The-style-guide.com sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
Therefore, comparing the NPS score of The-style-guide.com with your own without any further context is not that useful.
After successfully using Net Promoter Score for our own e-commerce projects, we have decided to let anyone benefit from what we've learned.
We have founded Customer.guru in 2016 to help e-shops, SaaS services and startups better understand their customers, improve their services and increase their revenues.
Customer.guru is an easy-to-setup tool for tracking segmented customer satisfaction using Net Promoter Score.
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We have estimated the Net Promoter Score of The-style-guide.com based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.