Stackexchange.com Net Promoter Score 2021 Benchmarks

Estimated Net Promoter Score is

13

Stack Overflow is a privately held website, the flagship site of the Stack Exchange Network, created in 2008 by Jeff Atwood and Joel Spolsky. It was created to be a more open alternative to earlier question and answer sites such as Experts-Exchange. The name for the website was chosen by voting in April 2008 by readers of Coding Horror, Atwood's popular programming blog.

It features questions and answers on a wide range of topics in computer programming.

The website serves as a platform for users to ask and answer questions, and, through membership and active participation, to vote questions and answers up or down and edit questions and answers in a fashion similar to a wiki or Digg. Users of Stack Overflow can earn reputation points and "badges"; for example, a person is awarded 10 reputation points for receiving an "up" vote on an answer given to a question, and can receive badges for their valued contributions, which represents a kind of gamification of the traditional Q&A site or forum. All user-generated content is licensed under a Creative Commons Attribute-ShareAlike license.

Quick facts about Stackexchange.com

Launched

September 15, 2008; 8 years ago (2008-09-15)

Created by

Joel Spolsky and Jeff Atwood

Registration

Optional; Uses OpenID

Owner

Stack Exchange, Inc.

Alexa rank

45 (February 2017)

What is Net Promoter Score?

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.

The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.

Learn more about NPS

Is Stackexchange.com's estimated NPS of 13 considered to be good?

Yes, it is.

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

Browse NPS benchmarks

How to understand the NPS benchmarks

The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.

Consider an example: If Stackexchange.com sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.

On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.

Therefore, comparing the NPS score of Stackexchange.com with your own without any further context is not that useful.

What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.

What is Customer.guru? Why is useful?

After successfully using Net Promoter Score for our own e-commerce projects,
 we have decided to let anyone benefit from what we've learned.



We have founded Customer.guru in 2016 to help e-shops, SaaS services and startups better understand their customers, improve their services and increase their revenues.

Customer.guru is an easy-to-setup tool for tracking segmented customer satisfaction using Net Promoter Score.

Learn more

Other companies with Net Promoter Score similar to Stackexchange.com

Company Industry Score
Netflix Consumer Brands / Entertainment 13
DirecTV Telecommunications / Cable/TV service 12
AXA Financial Services / Banking 12
MTV Consumer Brands / Entertainment 12
Liberty Mutual Insurance / Health and Life Insurance 14
KFC Consumer Brands / Fast Food 14
Lidl Consumer Brands / Grocery 14
Blockbuster on Demand Consumer Brands / Entertainment 11
Google Consumer Brands / Internet 11
KPN Telecommunications / Wireless Carrier 11

We have estimated the Net Promoter Score of Stackexchange.com based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.

Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.