Southend.gov.uk's Net Promoter Score is based on responses to a single question, typically on a scale from 0 to 10:
"How likely are you to recommend Southend.gov.uk to a friend or colleague?
Southend.gov.uk's promoters are those who respond with a score of 9 to 10, and they are likely to create most value, such as buying more, remaining customers for longer, and making more positive referrals to other potential customers. Detractors, responding with a score of 0 to 6 are believed to be less likely to exhibit the value-creating behaviors.
The Net Promoter Score of Southend.gov.uk is a number from -100 to 100 calculated by subtracting the percentage of detractors from the percentage of customers who are Promoters.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Consider an example: If Southend.gov.uk sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
Therefore, comparing the NPS score of Southend.gov.uk with your own without any further context is not that useful.
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We have estimated the Net Promoter Score of Southend.gov.uk based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.