Pornhub.com Net Promoter Score 2020 Benchmarks

Estimated Net Promoter Score is

69

Pornhub is a pornographic video sharing website and the largest pornography site on the Internet. Pornhub was launched in Montreal, providing professional and amateur photography since 2007. Pornhub also has offices and servers in San Francisco, Houston, New Orleans and London. In March 2010, Pornhub was bought by Manwin, which owns numerous other pornographic websites.

Quick facts about Pornhub.com

Key people

Corey Price (Vice President of Operations) Brett Hall (Vice President of Product) Rusty Gitalto (Lead Developer) Katie Kenzi (Community Coordinator)

Available in

English, German, French, Spanish, Italian, Portuguese, Polish, Russian, Japanese

Written in

PHP, MySQL, ElasticSearch, Memcached, Neo4J, RabbitMQ

Launched

25 May 2007; 9 years ago (2007-05-25)

Type of site

Pornographic video sharing

What is Net Promoter Score?

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.

The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.

Learn more about NPS

Is Pornhub.com's estimated NPS of 69 considered to be good?

Yes, it is.

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

Browse NPS benchmarks

How to understand the NPS benchmarks

The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.

Consider an example: If Pornhub.com sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.

On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.

Therefore, comparing the NPS score of Pornhub.com with your own without any further context is not that useful.

What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.

What is Customer.guru? Why is useful?

After successfully using Net Promoter Score for our own e-commerce projects,
 we have decided to let anyone benefit from what we've learned.



We have founded Customer.guru in 2016 to help e-shops, SaaS services and startups better understand their customers, improve their services and increase their revenues.

Customer.guru is an easy-to-setup tool for tracking segmented customer satisfaction using Net Promoter Score.

Learn more

Other companies with Net Promoter Score similar to Pornhub.com

Company Industry Score
Fitzpatricks Financial Group Financial Services / Other 69
Republic Wireless Telecommunications / Wireless Carrier 69
British Gas Services Other 69
Wolseley core business Manufacturing 68
Palo Alto Networks Technology / Hardware 68
JetBlue Travel and Hospitality / Airlines 68
Ooma Telecommunications / Other 70
2U Technology / Software 70
Accolade Heatlh Assistants Healthcare / Hospitals and Care institutions 70
Codero Hosting Technology / Software 70

We have estimated the Net Promoter Score of Pornhub.com based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.

Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.