Bet365.com Net Promoter Score 2020 Benchmarks

Estimated Net Promoter Score is

75

Bet365 Group Ltd is a gambling company based in the United Kingdom. Bet365 is one of the world's leading online gambling groups with over 19 million customers in almost two hundred countries. The Group employs over 3,000 people and is the largest private employer in the city of Stoke-on-Trent.

Quick facts about Bet365.com

Owner

Denise Coates John Coates Peter Coates

Headquarters

Stoke-on-Trent, England

Services

Online betting & gaming

Revenue

£1.5 billion (2015)

Alexa rank

209 (August 2016)

What is Net Promoter Score?

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.

The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.

Learn more about NPS

Is Bet365.com's estimated NPS of 75 considered to be good?

Yes, it is.

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

Browse NPS benchmarks

How to understand the NPS benchmarks

The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.

Consider an example: If Bet365.com sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.

On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.

Therefore, comparing the NPS score of Bet365.com with your own without any further context is not that useful.

What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.

What is Customer.guru? Why is useful?

After successfully using Net Promoter Score for our own e-commerce projects,
 we have decided to let anyone benefit from what we've learned.



We have founded Customer.guru in 2016 to help e-shops, SaaS services and startups better understand their customers, improve their services and increase their revenues.

Customer.guru is an easy-to-setup tool for tracking segmented customer satisfaction using Net Promoter Score.

Learn more

Other companies with Net Promoter Score similar to Bet365.com

Company Industry Score
ADAR IT Technology / Hardware 75
Bonobos Consumer Brands / Retail/E-tail 75
UKFast Technology / Software 75
USAA Financial Services / Banking 75
Cornerstone Credit Union League Financial Services / Brokerage and investments 75
Gusto Service Providers (B2B) 75
Ambassadors Group Education 74
Comrise Service Providers (B2B) 74
INetU Technology / Software 74
Springleaf Holdings (LEAF) Financial Services / Credit cards 76

We have estimated the Net Promoter Score of Bet365.com based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.

Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.